1. Introduction

Tholakele Centre of Hope ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Make a donation through our website
• Submit a volunteer application
• Contact us via our contact form
• Subscribe to our newsletter
• Inquire about donating items

This information may include:

• Name and surname
• Email address
• Phone number
• Age (for volunteer applications)
• Payment information (processed securely by our payment provider)

3. How We Use Your Information

We use the information we collect to:

• Process your donations and send receipts
• Respond to your inquiries and contact requests
• Process volunteer applications
• Coordinate item donations
• Send updates about our work and impact (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Payment Processors: To process donations securely
• Legal Requirements: When required by law or to protect our rights
• Service Providers: With trusted partners who assist in operating our website (bound by confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookies through your browser settings.

7. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to the processing of your information
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: tholakelecentreofhope@live.co.za
• Phone: 071 678 1647
• Address: Plot 556, 23rd Road, Withok Estates, Brakpan, 1541